Airline Technology Survey

Airline Survey - TECHNOLOGY

AIRLINE REPRESENTATIVE
Your Name
Position / Title
Email Address
Phone Number
	Your name, position, email and phone number will not be published. We require these details so that we can contact you to validate and verify the information.

DATA CENTER OPERATIONS
Does your airline operate an in-house data center?	Yes NO

IN-HOUSE DATA CENTER
Location City of Primary Data Center
Other In-House Data Center Locations
Total Number of IT Staff
Number of Staff Dedicated to Support
Number of Staff Dedicated to Application Development


APPLICATION PORTFOLIO
What application business areas does your IT department support in-house?	Airport
	Cargo
	Maintenance & Engineering
	Marketing
	Corporate, Finance & Administration
	Flight Operations
	Other Business Areas (list in box below)



Mainframe Hardware
Server Hardware
Network

Data Bases Supported
Application Development Languages
Application Development Tools (design or code generating)
Reporting Tools

What applications does your IT department support?
What applications has your IT department developed in the last 5 years?
Does your airline actively market software applications developed in-house?
Has your airline ever been involved in selling application software that was developed in-house?


PASSENGER PROCESSING
Reservations System
Reservations Sub-Systems
Fare Quote
Advance Seat Selection
Ticketing

Has your airline purchased any software in the last 12 months related to passenger processing?
Does your airline have an active project to purchase a Passenger Processing related software application?


AIRPORT OPERATIONS
Check-In
Departure Control
Baggage Tracking and Tracing
Boarding Verification



CARGO OPERATIONS
Cargo Reservations



CREW HANDLING
Bidding, Blocking, Pairing
Scheduling

FLIGHT OPERATIONS
Flight Planning



MARKETING
Customer Loyalty/Frequent Flyer
Customer Relations
Sales Office Automation



ACCOUNTING
Passenger Revenue
Cargo Revenue
Corporate


MAINTENANCE and ENGINEERING
Base Maintenance
Line Maintenance
Engine Overhaul
Inventory Management

OUTSOURCED DATA CENTER OPERATIONS
Primary Supplier
Other Suppliers
What applications are outsourced?

Has your airline signed any outsourcing agreements in the last 12 months?
Does your airline currently have an RFI or RFP or a project in progress to engage a third party to provide a BPO or other outsourced solution?



or
add your comments ...


Thank you for completing the Technology Survey. Your airline link will include a "Snapshot - TECH" link for the convenience of our visitors.